FAQ

How long will it take for me to receive my jacket?

Each Rugged West jacket is made individually by hand in small batches, which means we operate on a limited waitlist. Our current lead time is 8–10 weeks for a Made-to-Order jacket, depending on your place in the queue. We know that sounds like a long wait, but we don’t believe in rushing craftsmanship. If you’re after instant gratification, we regularly update our "Ready to Buy" site with various models and sizes. These jackets are all ready to ship out straight away.


What kind of leather do you use?

We work exclusively with premium, full grain hides from around the world. As of late, we have been working with Italian tanneries who provide us with our vegetable tanned steerhide. Each hide is chosen for its character, durability, and the way it ages over time.

How should I choose my size?

Each jacket is patterned to fit like their vintage predecessors - structured, with intention. We recommend checking our detailed sizing guide or contacting us directly with your chest and shoulder measurements. We’re happy to advise.


Do you offer returns or exchanges?

Any order of a stock sized jacket (Ready-to-Buy) comes with a no quibble 28 day return or exchange policy. Please refer to our returns and exchanges page for instructions on how to ship the jacket back to us.

Understandably, we cannot accept returns on Made-to-Order or Made-to-Measure jackets.

  • Made-to-Order: 

Here at Rugged West, we often use specially made or limited leathers that are cut specifically for your piece once an order is placed.

Because of the nature of this process, once leather has been cut, the order cannot be cancelled or refunded.

We do not hold bulk stock. Every jacket is individually crafted for the customer, meaning resources (leather, labour, time) are committed as soon as the build process begins.

Please ensure your order is correct and final before confirming at checkout. We’re always happy to answer questions or help you choose the right fit, style, or leather beforehand.

  • Faults & Repairs:

Of course, if your item arrives with a manufacturing fault, please let us know within 7 days of delivery and we will inspect and repair it where appropriate. 

 

Do you offer international shipping?

Yes, we sure do! Shipping is free internationally. Customs charges may apply outside the UK. 

 

 

TEACORE BLACK STEERHIDE

Crafted from European hides, our Teacore Black steerhide measures in at 1.5 mm (3.5 oz) and features a glossy semi-aniline finish. Beneath its deep black surface lies a rich brown core, achieved by layering black pigment over naturally dyed brown hide. As the leather breaks in, years of wear gradually reveal the warm undertones beneath, creating a dynamic two-tone patina.

CORDOVAN STEERHIDE

A rich, dark brown Italian vegetable-tanned leather, measuring around 1.6 mm (4oz). Tanned slowly using natural extracts, it develops a depth of tone and character that only true veg-tan hides can achieve. The surface carries a subtle lustre and a natural firmness that softens with wear, breaking in beautifully over time and building a deep, organic patina that reflects its journey.

BRITISH TAN STEERHIDE

A beautifully rugged European vegetable re-tanned leather, around 1.4mm in thickness (3.5oz). Its tone sits in that sweet spot between honey and amber with a warmth that deepens as it's worn. Slowly tanned using natural extracts, it carries a rich, earthy glow that will darken and develop a burnished patina over time, capturing the character of every crease and mile travelled.

WAXY BROWN BISON

This is one of the most characterful leathers we work with - an exceptionally rugged 1.8 mm (4.5oz) hide with a medium-to-firm hand and a striking pull-up effect. With its natural, non-aniline finish, every crease, scuff, and mark tells a story, either buffed away for a cleaner look or left to build an extraordinary patina. It’s a heavier hide with real presence - one that moulds slowly to its wearer, evolving into a rich, beautifully weathered piece that only gets better with time.

OIL BLACK BISON

A dense, chrome-tanned leather measuring around 1.7 mm (4.5oz) thick, available in both a smooth and textured finish. It’s an oily black struck-through hide with a subtle semi-aniline coating that enhances its depth and durability. Unlike cowhide, bison leather isn’t stretched during tanning, which keeps its fibre structure tight and gives it noticeably less stretch and greater resilience. With a medium-to-firm hand and heavier weight, this hide rewards patience - moulding slowly and retaining the natural shape of it’s wearer.

TOBACCO ROUGHOUT STEERHIDE

A beautifully rugged hide sourced from Germany, around 1.4 mm (3.5 oz) thick and crafted by turning the full-grain hide inside out to expose its natural, velvety flesh side. Unlike suede, it isn’t split, so it retains the full strength and density of the original hide while offering that rich, tactile texture unique to roughout leather. With its deep tobacco tone and earthy character, it captures a sense of raw authenticity - built to wear hard, age beautifully, and tell its story through every scuff and crease.