FAQ

How long will it take for me to receive my jacket?

Each Rugged West jacket is made individually by hand in small batches, which means we operate on a limited waitlist. Our current lead time is 8–10 weeks for a Made-to-Order jacket, depending on your place in the queue. We know that sounds like a long wait, but we don’t believe in rushing craftsmanship. If you’re after instant gratification, we regularly update our "Ready to Buy" site with various models and sizes. These jackets are all ready to ship out straight away.


What kind of leather do you use?

We work exclusively with premium, full grain hides from around the world. As of late, we have been working with Italian tanneries who provide us with our vegetable tanned steerhide. Each hide is chosen for its character, durability, and the way it ages over time.

How should I choose my size?

Each jacket is patterned to fit like their vintage predecessors - structured, with intention. We recommend checking our detailed sizing guide or contacting us directly with your chest and shoulder measurements. We’re happy to advise.


Do you offer returns or exchanges?

Any order of a stock sized jacket (Ready-to-Buy) comes with a no quibble 28 day return or exchange policy. Please refer to our returns and exchanges page for instructions on how to ship the jacket back to us.

Understandably, we cannot accept returns on Made-to-Order or Made-to-Measure jackets.

  • Made-to-Order: 

Here at Rugged West, we often use specially made or limited leathers that are cut specifically for your piece once an order is placed.

Because of the nature of this process, once leather has been cut, the order cannot be cancelled or refunded.

We do not hold bulk stock. Every jacket is individually crafted for the customer, meaning resources (leather, labour, time) are committed as soon as the build process begins.

Please ensure your order is correct and final before confirming at checkout. We’re always happy to answer questions or help you choose the right fit, style, or leather beforehand.

  • Faults & Repairs:

Of course, if your item arrives with a manufacturing fault, please let us know within 7 days of delivery and we will inspect and repair it where appropriate. 

 

Do you offer international shipping?

Yes, we sure do! Shipping is free internationally. Customs charges may apply outside the UK.